STEP 1

Fill out the claim form found in the warranty card or download and fill out the claim form available on the website. Describe the type of defect occurring in detail, and include your contact information as well as your mailing address. Then attach the completed form to the shipment, along with the original or a copy of the proof of purchase.

STEP 2

Log off the device from all accounts and then restore it to factory settings. Also remember to remove the keypad lock code. These steps are necessary so that our team can take corrective action. If your device is difficult to access due to a malfunction, for Apple devices, remotely disable the "Find My Phone" service: https://luxtrade.pl/blog/pozostale-pytania/jak-wylaczyc-zdalnie-usluge-znajdz-moj-iphone Remember to remove the SIM card from the device. Leave your phone's accessories such as the charger with you - you won't need them for the claim process.

STEP 3

Send the parcel to the address LUXTRADE 43-200 Pszczyna Rybnicka 13 Street, using the most favorable form of shipment for you. Remember that we do not accept cash on delivery and parcels sent to collection points. You can also return the goods at the LUXTRADE stationary showroom.

STEP 4

Once we have received the shipment and entered the claim into the system, you will be notified by email that the device has been accepted. Then our technicians will immediately proceed to service the device. Once the order is completed, the device will be sent back to the address provided in the complaint form, of which you will also be notified by email.